Returns & Warranty
Everything we sell is genuine. Here is exactly what happens if something isn't right.
Faulty or not as described
If an item is faulty out of the box, or isn't the model, size, colour or condition you ordered, contact us within 7 days of receiving it. Once we've inspected and confirmed the problem, you choose a replacement of the same item or a full refund. Keep the box, accessories and packaging until it's resolved.
Change of mind — 14-day returns
You have 14 days from delivery to return an item for a refund if you simply change your mind. It must be brand new, unused and in its original sealed packaging with all accessories. Opened or used items are assessed case by case and may only qualify for an exchange or store credit. Refunds are paid within 7 business days of the item reaching us and passing inspection.
This never affects your rights when an item is faulty, counterfeit or materially different from what was described — those are protected under Kenyan consumer law.
Warranty
New devices carry a 12-month brand warranty against manufacturer defects from the date on your receipt. Refurbished items carry the warranty stated on the product and your receipt. Warranty service is a repair or replacement.
What voids the warranty
- Physical damage — drops, cracked screens, bent frames, crushed ports.
- Liquid damage of any kind.
- Unauthorised repair, opening or tampering.
- Software problems from jailbreaking, rooting or unofficial firmware.
- Normal wear, loss or theft.
How to make a claim
- Have your receipt (a photo is fine) — it carries the serial / IMEI we use to verify cover.
- WhatsApp us on 0740 922 861 with the receipt and a short description or video of the problem.
- Back up your data and remove account locks (iCloud, Google, Samsung) before handing a device in.
- Bring it to the shop or arrange a courier with us.